We’re a small family business, and we want you to love what you ordered. Here’s how returns work.
Custom and personalized items
Custom pieces are made just for you from the design you approve, so we can’t accept returns or exchanges if you change your mind about the design. Please double-check spelling, colors and size before you order.
Defects and printing errors
If any item arrives damaged, defective, or with a printing mistake, contact us within 30 days of delivery and we’ll replace it or refund you — custom items included.
All other items
Non-custom items can be returned within 30 days of delivery. Items should be unworn, unwashed and in their original condition.
How to start a return
- Email support@uscoool.com or call +1 (678) 826-9119 with your order number.
- For defects, include a photo of the problem.
- We’ll reply with return instructions. Refunds go back to your original payment method once we receive the item.