Orders & Shipping
Where do you ship?
We ship anywhere in the United States.
How much is shipping?
Standard shipping is free on every order. Expedited shipping is available at checkout for a fee.
How long will my order take?
Standard shipping usually takes 5–10 business days after your order ships; expedited usually takes 2–3. Custom items need a little extra time to make first.
How do I track my order?
You’ll get an email with tracking as soon as your order ships.
Custom Orders
How do custom orders work?
Place your order, then we’ll email you within 1 business day to collect your design, photo or text and confirm every detail before we print.
What files can I send?
High-resolution PNG, JPG or PDF files work best. A transparent PNG is ideal for logos. Not sure? Send what you have and we’ll check it.
Can I return a custom item?
Custom items can’t be returned for a change of mind, because they’re made just for you. If there’s a defect or printing error, we’ll replace it or refund you within 30 days.
Do you do bulk orders for teams or events?
Yes! Email support@uscoool.com with the quantity and sizes and we’ll put together a quote.
Returns & Care
What is your return policy?
Non-custom items can be returned within 30 days of delivery. See our Returns & Refunds page for details.
How should I wash my tee?
Machine wash cold, inside out, and tumble dry low. Avoid ironing directly on the print.
How do I pick my size?
Check our Size Guide. Between sizes? Size up for a relaxed fit.
Payment
Is checkout secure?
Yes. Checkout is encrypted, and card payments are handled by our payment provider — we never see or store your full card number.