Effective date: November 11, 2026
COOOL (“we”, “us”) is a small family business located at 945 North Point Dr, Ste. 1177, Alpharetta, GA 30022. This policy explains what personal information we collect when you visit uscoool.com or buy from us, how we use it, and the choices you have.
Information we collect
- Order information: your name, shipping and billing address, email, phone number, and the items you buy.
- Custom order details: any designs, photos, logos or text you send us so we can make your item.
- Account information: if you create an account, your login details and order history.
- Messages: what you send us through our contact form, email or phone.
- Device and usage data: basic technical information such as browser type, pages visited and cookies (see below).
We do not receive or store your full card number. Payments are processed securely by our payment providers (such as WooPayments/Stripe and PayPal), which handle your card details under their own privacy policies.
How we use your information
- To process, make, ship and support your orders, including returns and refunds.
- To contact you about your order or custom design.
- To answer your questions and provide customer support.
- To send you marketing emails — only if you sign up, and you can unsubscribe at any time.
- To keep our website secure and prevent fraud.
- To improve our products and website.
Who we share it with
We share only what is needed to run our business:
- Payment processors, to take payment securely.
- Shipping carriers, to deliver your order.
- Service providers that host our website and email (for example, our web host).
- Authorities, if required by law.
We do not sell your personal information.
Cookies
We use cookies to keep your cart working, remember your preferences and understand how the site is used. You can accept or decline non-essential cookies in the cookie banner, and you can clear cookies in your browser at any time.
How long we keep it
We keep order records for as long as needed for accounting, tax and legal purposes. Custom design files are kept only as long as needed to fulfill and support your order, unless you ask us to keep them for reorders.
Your choices and rights
You can ask us to access, correct or delete your personal information, or to stop sending you marketing emails. Depending on where you live, you may have additional rights under local law. To make a request, contact us using the details below.
Children
Our website is not directed to children under 13, and we do not knowingly collect their personal information.
Security
Our site uses encrypted (HTTPS) connections, and we take reasonable steps to protect your information. No method of transmission over the internet is 100% secure.
Changes to this policy
We may update this policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Email support@uscoool.com, call +1 (678) 826-9119, or write to COOOL, 945 North Point Dr, Ste. 1177, Alpharetta, GA 30022.